Frequently Asked Questions
Everything you need to know about your Rowan shopping experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a second email containing a tracking number so you can follow your package's journey.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund to the original payment method incur a small restocking fee.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored fits or sticking to your usual size for oversized silhouettes.
Do you offer international shipping?
Yes, Rowan ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What materials do you use in your clothing?
We prioritize sustainability and quality by using premium organic cotton, recycled polyester, and ethically sourced wool. Detailed material compositions are listed under the 'Fabric & Care' section of every product.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer buy-now-pay-later options via Klarna and Afterpay.